FM Global Insurance Company Review

Christine Lacagnina Written by Christine Lacagnina
Christine Lacagnina
Written by Christine Lacagnina

Christine Lacagnina has written thousands of insurance-based articles for by authoring consumable, understandable content.


FM Global Insurance Company at a Glance

  • Founded in 1835
  • Offers a variety of business coverages
  • One of the world’s largest commercial property insurers
  • Coverage available in almost 150 countries
  • “A+” (superior) rating by A.M. Best
  • “A+” (excellent) rating by Better Business Bureau (BBB)
  • Covers one-third of Fortune 1000 businesses
  • Strong financial stability
  • Online claims reporting
  • 24/7 claims reporting

FM Global pros: This is an extremely well-established carrier with nearly two centuries worth of experience in the insurance industry. It offers online claims reporting, 24/7 claims reporting, and offers commercial property coverage, cyber liability coverage, and more. It has a multinational presence and very high ratings through A.M. Best and the BBB. No complaints have been filed against the carrier, and it has strong financial stability.

FM Global cons: This is not a BBB accredited business, and a detailed claims process is not provided.

What Type of Insurance Does FM Global Offer?

FM Global focuses its efforts on business insurance. Their coverage offerings include:

  • Cyber resilience solutions (cyber liability insurance)
  • Commercial property insurance
  • Communicable disease insurance
  • Business interruption insurance
  • Boiler and machinery insurance
  • Cargo insurance
  • All-risk coverage

If you’re looking for any of these coverage solutions to protect your business, FM Global may be just the right insurance company for you.

What to Know about FM Global

FM Global was founded in 1835, giving the nearly two centuries worth of experience in the insurance industry. Today, FM Global is one of the world’s largest commercial property insurance companies, offering coverage in nearly 150 countries across the globe. The insurance company ranks on Fortune magazine’s list of the largest companies in the US overall.

According to their official LinkedIn page, FM Global has more than 5,400 across the map and 67 offices worldwide. The insurance company proudly declares that it provides coverage to more than one-third of Fortune 1000 businesses worldwide. The FM Global Group consists of a family of business insurance companies including FM Global, AFM, FM Global Cargo, FM Approvals, Mutual Boiler Re, and Emergency Response Consultants.

In 2016, FM Global reportedly amassed $5.3 billion worth of in-force premiums, and $11.9 billion in policyholders’ surplus. Today, A.M. Best ranks the insurance company in the $2 billion or greater financial size category. The organization also gives FM Global an “AA” rating for future outlook, which is considered superior in terms of stability.

Thanks to its extremely long-standing history, global reach, and massive amount of insurance in-force, FM Global has earned itself a reputation as a financially stable insurance company that’s sure to be around for many more years to come. A.M. Best, the leading global credit rating agency monitoring the insurance industry, gives FM Global an “A+” rating, indicating the carrier is a superior choice for insurance customers. High ratings from A.M. Best assure customers that FM Global is capable of offering guaranteed, secure coverage from a trustworthy and reputable carrier.

Established in 1899, A.M. Best is one of the oldest rating companies in the world. Reviews from A.M. Best indicate an insurance company’s financial strength and creditworthiness, and are based on comprehensive evaluations of the company’s operating performance, business profile, and balance sheet. For customers who aren’t as familiar with insurance companies’ respective reputations, A.M. Best’s ratings system allows them to make an informed decision about who they can trust to meet their needs in the short term, and also who will remain a strong, financially sound company in the long term.

What Discounts Does FM Global Offer?

While FM Global does not make information about their specific discounts readily available, many insurance companies today offer several common discounts on comparable coverages. These discounts often include:

  • Close proximity to fire station discount: This is offered on commercial property insurance when the business is located close to a fire station. 
  • Safe construction rating discount: This is offered on commercial property insurance when the business was constructed with fire resistant materials that rank high on the rating scale.
  • Sprinklers system discount: This is offered on commercial property insurance when a business installs sprinklers systems to mitigate fire risk. 
  • Safe practices discount: This is offered on commercial property insurance when the business conducts only safe operations on the premises. 
  • New construction discount: This is offered on commercial property insurance when the business’s building is newly constructed. 

Your independent insurance agent can help you find more information on exact discounts offered by FM Global and other ways to save money through the insurance company with the coverage you need at the rate you deserve.


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FM Global Customer Service

FM Global allows customers to report claims via phone or online at any time. The carrier also provides the following customer service options:

  • Online claims reporting
  • Phone claims reporting
  • Fax claims reporting
  • Snail mail contact option
  • General contact inquiries form through the website
  • Main customer service hotline does not specify hours restrictions, and a recording states that FM Global’s offices are currently closed due to COVID-19

The best way to ensure a smooth customer service experience is to work with an independent insurance agent. Independent insurance agents can help handle claims and other concerns for you, so you can relax and enjoy your coverage.

FM Global FAQ

What is FM Global's average claim response time frame?

FM Global allows customers to file claims over the phone or online at any time, and the insurance company promises immediate claims responses. The carrier states that it will respond to newly filed claims within 48 hours.

What is FM Global's customer service availability?

FM Global allows customers to file claims at any time online, over the phone, or through fax or snail mail. Their main customer service hotline number is not listed on their general contact page, but can be found on their Facebook or claims page. Specific hours availability is not listed, and the carrier currently has an automated message that its offices are closed due to COVID-19. The insurance company does have a social media presence on Facebook, LinkedIn, and Twitter, which makes them more accessible to customers.

What is FM Global's claims process?

FM Global allows its customers to file claims anytime through multiple mediums. However, the carrier’s official website does not detail much about their official claims process other than how to file and how quickly customers can expect a response. If customers have questions about filing claims, they can contact the carrier by phone or any of their other options, or follow the steps outlined in their online account.

Does FM Global create a user-friendly experience for customers?

FM Global’s official website is polished and fairly intuitive, however, for such a well-established carrier, it seems to be a bit lacking. The insurance company does not provide much in the way of a contact page, rather than a generic contact form, which feels dated. It takes some digging to find further contact information for the insurance company, which could certainly deter some prospective customers. However, the carrier does provide 24/7 claims reporting and online claims reporting, which are services provided by most modern insurance companies today. The insurance company also has a strong social media presence. So, while they may not have the most user-friendly experience compared to other carriers, overall FM Global does provide several contact options for its customers.

Does FM Global have good business insurance?

FM Global specializes in various forms of business insurance, and their most unique policy is known as their all-risk FM Global Advantage policy. FM Global’s all-risk policy is meant to be custom-tailored to a customer’s unique business, but provides the following coverage options:

  • Cyber coverage
  • Business interruption coverage
  • Communicable disease coverage
  • Miscellaneous-type property coverage

Your independent insurance agent can help you find out more about FM Global’s business insurance policies, including their all-risk coverage and other products.

Is FM Global a good insurance company?

FM Global has been in the industry for quite some time now. The carrier has received extremely high ratings through both A.M. Best and the BBB. Even more impressively, the insurance company does not have any complaints filed against it through the BBB, which is certainly noteworthy given its massive reach and many years in the industry. Combined with its comprehensive business coverage options, FM Global can arguably be considered a good insurance company.

FM Global Customer Reviews

5 Stars
“Excellent coverage, very useful risk areas.”
5 Stars
“Great people, great business concept, great company to work with.”
5 Stars
“Great company to work for. Their dedication to clients surpasses other insurance companies. I am consistently amazed. Team collaboration and support does not lack at FM Global.”
“Very friendly people, supportive staff, lots of great benefits and flexibility.”
5 Stars
“Great benefits, great people, great company.”'s Final Review

4.5/5 stars

We award FM Global a final rating of 4.5 out of 5 stars. But with nearly two centuries worth of experience within the insurance industry today, FM Global really has no excuse to have not perfected their craft by now. The insurance company has received extremely high ratings through A.M. Best and the BBB, and remarkably has had zero complaints filed against them through the latter organization. FM Global has a massive reach on a global scale, which helps them provide important business coverage solutions to insurance customers in many different countries. As one of the world’s largest commercial property insurers, it seems FM Global also does an excellent job delivering dependable coverage. It’s virtually impossible to find customer complaints or negative reviews about the carrier anywhere on the web. Their impressive financial strength and dedication to providing customers with 24/7 claims reporting options further aids the carrier’s credibility. So, if you’re a professional in need of important coverage for your business, we say don’t hesitate to ask your independent insurance agent about looking into FM Global as your new trusted insurance company.

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