The Norfolk & Dedham Group Insurance Company Review

The Norfolk & Dedham Group Insurance Company at a Glance

  • Founded in 1825
  • Offers a variety of insurance products
  • Offers personal and business coverage
  • Coverage available in Massachusetts, New Hampshire, and New Jersey
  • “A” (excellent) rating by A.M. Best
  • “A+” (excellent) rating by Better Business Bureau (BBB)
  • Large network of independent insurance agents
  • 24/7 claims reporting
  • Good customer feedback
  • Several discounts available

The Norfolk & Dedham Group Pros: Nearly two centuries of experience in the insurance industry. High ratings through A.M. Best and the BBB. Offers several coverage options for individuals and businesses, including commercial auto insurance, umbrella insurance, personal auto insurance, and more. Offers 24/7 claims reporting via phone. Several discounts available. Good customer feedback. Works with independent insurance agents.

The Norfolk & Dedham Group Cons: Not a BBB accredited business. Coverage not available nationwide.

What Types of Insurance Does The Norfolk & Dedham Group Offer?

The Norfolk & Dedham Group offers a variety of coverage solutions for individuals and businesses. Their products include:

  • Homeowners insurance
  • Auto insurance
  • Renters insurance
  • Condo insurance
  • Business auto insurance
  • Umbrella insurance
  • Watercraft insurance
  • Businessowners insurance
  • Digital risk insurance
  • Employment practices insurance
  • Farmowners insurance

Your independent insurance agent can help you decide if The Norfolk & Dedham Group has the right type of coverage to best meet your needs.

What to Know about The Norfolk & Dedham Group

The Norfolk & Dedham Group was founded in 1825, giving the carrier nearly two centuries of experience in the insurance industry. The insurance company offers a good variety of insurance products for individuals and businesses, including personal and commercial auto insurance, umbrella insurance, renters insurance, and more. The carrier is headquartered in Dedham, Massachusetts.

Today, The Norfolk & Dedham Group offers its coverage in Massachusetts, New Hampshire, and New Jersey. The carrier’s LinkedIn network shows 126 total employees, but the insurance company works with more than 1,300 independent insurance agents to distribute their coverage. Independent insurance agents provide customers with more personalized and comprehensive experiences while shopping for and maintaining their policies. In terms of financial size, A.M. Best places the carrier in the $250-$500 million category.

Thanks to its extensive history and selection of coverages offered for individuals and businesses, The Norfolk & Dedham Group has become known as a financially sound insurance company with a strong outlook for the future. A.M. Best, the leading global credit rating agency monitoring the insurance industry, gives The Norfolk & Dedham Group an “A” rating, indicating the carrier is an excellent choice for insurance customers. High ratings from A.M. Best assure customers that The Norfolk & Dedham Group is capable of offering guaranteed, secure coverage from a trustworthy and reputable insurance carrier.

Established in 1899, A.M. Best is one of the oldest rating companies in the world. Reviews from A.M. Best indicate an insurance company’s financial strength and creditworthiness, and are based on comprehensive evaluations of the company’s operating performance, business profile, and balance sheet. For customers who aren’t familiar with insurance companies’ reputations, A.M. Best’s rating system allows them to make an informed decision about who they can trust to meet their needs in the short term, and also to remain a strong, financially sound insurance company in the long term.

What Discounts Does The Norfolk & Dedham Group Offer?

The Norfolk & Dedham Group offers many competitive discounts on their coverages, especially for auto insurance. These discounts include:

  • Anti-theft discount: Offered to auto insurance customers who install anti-theft devices in their vehicles. 
  • Good student discount: Offered to auto insurance customers who are young drivers and do well in school. 
  • Annual mileage discount: Offered to auto insurance customers who drive fewer than a specified number of miles per year, often 5,000 or 10,000. 
  • Hybrid vehicle discount: Offered to auto insurance customers who purchase and insure a hybrid vehicle. 
  • Advanced driver training discount: Offered to auto insurance customers who complete a state-approved driver safety course. 

An independent insurance agent can help you find more information about further discounts and additional ways to save with The Norfolk & Dedham Group, as well as provide you with quotes and help answer any other questions you may have.

The Norfolk & Dedham Group Customer Service

The Norfolk & Dedham Group allows their customers to file claims over the phone at any time. The carrier provides the following customer service options:

  • 24/7 phone claims reporting.
  • Email contact option.
  • Online bill pay.
  • Snail mail contact option.
  • Customer service department has the following hour restrictions:


Hours (EST)


Monday-Friday8 am - 5 pm

The best way to handle your customer service needs is to work with an independent insurance agent. These agents help make customer service easier for you by handling claims and other concerns.

The Norfolk & Dedham Group FAQ

What is The Norfolk & Dedham Group's average claims response time frame?

The Norfolk & Dedham Group allows customers to file claims at any time over the phone. However, the official website does not specify a claims response timeframe.

What is The Norfolk & Dedham Group's customer service availability?

The Norfolk & Dedham Group’s phone line for customer service issues is available at restricted hours on weekdays. The insurance company allows customers to file claims over the phone at any time. The carrier also has an active social media presence on Facebook, Twitter, and LinkedIn, which makes them more accessible to customers.

What is The Norfolk & Dedham Group's claims process?

The Norfolk & Dedham Group encourages customers to file claims through their independent insurance agents first, but they also provide 24/7 phone claims reporting services. The insurance company’s official website, however, does not outline a specific claims process beyond how to file. If customers have questions about the claims process, they can reach out to their independent insurance agent or contact the carrier directly.

Does The Norfolk & Dedham Group create a user-friendly experience for customers?

The Norfolk & Dedham Group’s website is highly intuitive and easy to navigate. Pages are fleshed out well enough to provide satisfactory details for customers, and important information can be found quickly. The Norfolk & Dedham Group’s website would benefit from adding a detailed claims process and claims response time frame, however. The insurance company offers several modern customer service options such as getting matched to an agent through the website. The carrier also works with independent insurance agents to ensure their customers have the best insurance experience possible. The Norfolk & Dedham Group has a strong presence on social media, overall making for a very user-friendly experience.

Does The Norfolk & Dedham Group have good homeowners insurance?

The Norfolk & Dedham Group provides a good selection of coverages for individuals and businesses, including homeowners insurance. The carrier’s homeowners insurance policies provide the standard coverages offered by most insurance companies, in addition to the following unique features:

  • Home computer coverage
  • Home systems protection
  • Identity theft coverage and protection
  • Personal injury protection

Your independent insurance agent can help you find even more information about The Norfolk & Dedham Group’s homeowners insurance, as well as their many other coverages.

Is The Norfolk & Dedham Group a good insurance company?

The Norfolk & Dedham Group has been around for nearly two centuries now. The insurance company is highly rated by A.M. Best and the BBB. The Norfolk & Dedham Group also provides a large selection of coverage options for individuals and businesses. The carrier delivers a user-friendly experience for its customers and works with independent insurance agents. Overall, The Norfolk & Dedham Group can indeed be considered a good insurance company.

The Norfolk & Dedham Group Customer Reviews

Clearsurance
“Always a positive experience with Norfolk and Dedham. Processed several accident claims in a professional and timely matter. Adjusters very fair in assessing car damage and expediting payment.”
Clearsurance
“They have been responsive and helpful during the accident claims process. The provided me with all of the information I needed to know.”
Clearsurance
“Premiums could be lower for those who have been accident free for many many years, but coverage is great.”
Clearsurance
“Norfolk and Dedham has been great. We get a multi-line discount for having our home and auto with them. We have had a few small claims over the years and they have always been great. Adjuster comes to the house (or work), and in one case, they even printed a check on the spot.”
Clearsurance
“Love my agent and carrier has been helpful and easy to deal with. Had a wind claim and rep. came out really quick, process was pretty easy getting repairs and check on time.”

TrustedChoice.com's Final Review

We award The Norfolk & Dedham Group a final rating of 4.23 out of 5 stars. The Norfolk & Dedham Group has been in the insurance industry for nearly two centuries now, which is impressive for a carrier today. Though coverage is only available in a few states, The Norfolk & Dedham Group provides a variety of insurance solutions for customers within those areas, offering both personal and business products. The carrier is highly rated by A.M. Best and the BBB. The Norfolk & Dedham Group offers 24/7 claims reporting via phone and a match with an agent service through its website. We’re also huge fans of the fact that the carrier works with independent insurance agents, which ensures customers have the best overall experience possible. Additionally, there are many glowing customer reviews easily spotted across the web. So, our final verdict is that we highly recommend looking into The Norfolk & Dedham Group Insurance with your independent insurance agent to be your next trusted carrier. 

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