Safety Insurance Company: Complete Review

What kind of insurance does Safety Insurance offer?
Written by Rene Todd Fields
Written by Rene Todd Fields

Environmental and natural resource advocate and business owner, Rene Todd Fields, has more than 10 years of experience working within both private and public sectors and enjoys helping individuals understand their options and make solid coverage decisions.


Safety Insurance Company at a Glance

  • Founded in 1979
  • Offers coverage for individuals and businesses
  • Offers multiple types of insurance
  • “A+” (excellent) rating by Better Business Bureau (BBB)
  • “A” (excellent) rating by A.M. Best
  • Strong financial stability
  • Large network of independent insurance agents

Safety Insurance Pros: Established business with more than 40 years of experience in the insurance industry. Provides a full range of property and casualty insurance, as well as business insurance. Offers great rates on home, auto, and business insurance. Leading providers of property and casualty insurance in Massachusetts, New Hampshire, and Maine. BBB accredited since 2009.

Safety Insurance Cons: All BBB customer reviews are negative. Only offers coverage in three states.

To find insurance in your state, use our national insurance company directory to find the best company to meet your needs. You can locate insurance companies that specialize in your specific coverage needs and get connected to an agent near you.

What Types of Insurance Does Safety Insurance Offer?

Over the years, Safety Insurance has grown and increased their product line to include a full range of property and casualty insurance products. Safety Insurance offers a wide variety of insurance products. The company caters to both individuals and businesses and offers the following types of coverage:

Massachusetts insurance

    • Auto
    • Homeowners
    • Dwelling fire
    • Personal umbrella
    • Commercial auto
    • Business owners
    • Commercial package
    • Commercial umbrella

New Hampshire insurance

    • Auto
    • Homeowners
    • Dwelling fire
    • Personal umbrella
    • Commercial auto
    • Business owners
    • Commercial umbrella

Maine insurance

    • Auto
    • Homeowners
    • Dwelling fire
    • Personal umbrella
    • Commercial auto
    • Business owners
    • Commercial umbrella

Safety Insurance offers a range of coverage options for both businesses and individuals. Whether you are looking for business insurance, auto insurance, home insurance, or a combination, Safety Insurance might be the best choice for you.

What to Know about Safety Insurance

Safety Insurance is a leading provider of auto, home, and business owners insurance in Massachusetts, Maine, and New Hampshire. The company was founded in 1979, making it an established insurance carrier with more than 40 years of experience in offering quality insurance policies to both businesses and individuals.

Safety Insurance has a network of independent agents and they provide them with high-tech tools that make it easy for them to do business.

Safety Insurance has earned a reputation as a notably stable company due to its established history and substantial size. The insurance company currently supplies coverage to customers across 3 states. In addition, A.M. Best reports that the insurance company belongs to the $500 million to $750 million financial size category.

Safety Insurance’s reputable status and number of current policies helps the insurance company’s reputation as a financially stable insurance provider with a stable outlook for the future. A.M. Best, the leading global credit rating agency that monitors the insurance industry, gives Safety Insurance an “A” rating, suggesting the insurance company is an excellent choice for insurance customers. The “A” rating assures potential customers that Safety Insurance can offer secured, reliable coverage from a reputable insurance company.

A.M. Best is one of the oldest rating companies in the world and was established in 1899. Reviews from A.M. Best indicate an insurance company’s financial strength and are based on thorough evaluations of the company’s business profile, operating performance, and annual report. A.M. Best’s rating system allows clients to make a well-informed decision about what insurance company they can rely on to meet their needs.

What Discounts Does Safety Insurance Offer?

Safety Insurance offers many competitive discount programs for their customers, most notably for home and auto insurance. These discounts include the following:

  • Excellent driver plus discount: Drivers that have had no accidents or incidents within the past six years could save up to 24%.
  • Excellent driver discount: Drivers that have had no accidents or incidents within the past five years could save up to 10%.
  • Safe Roads Alliance: Drivers who join the In-Control Crash Prevention program and become members of the Safe Roads Alliance can receive a group discount of 5%.
  • Multi-policy discounts: Offered to policyholders when bundling multiple policies where they can save up to 10%.
  • Loyalty discount: This discount is offered to customers that stay with Safety Insurance for a continuous time period, and they will receive a 4% discount.
  • e-Customer discount: Customers can earn up to 7% off their bill when they meet the criteria for an account credit, and they select combined account billing with an electronic bill.
  • Group discounts: These discounts are offered to clients based on their business sector.

An independent insurance agent can help you find even more discounts available through Safety Insurance.


Connect with a Safety Agent Today.

Shopping for insurance? Safety has you covered.

Safety Insurance Customer Service

Safety Insurance allows customers to handle claims over the phone, on the “Safety Mobile” smart phone app, or through their website via their “My Account” section, 24/7. There are also many other customer service options available through the official website as well, including payment options and policy information.

  • Customer Service Availability - Safety Insurance’s department for customer service has the following hour restrictions:

Hours (Eastern)

Monday-Friday 8:15 am - 4:30 pm

Saturday Closed

Sunday Closed

Safety Insurance sells insurance through a network of independent insurance agents. These agents are available to handle claims and other insurance concerns for you, making customer service a breeze.

Use our directory to find the best insurance companies to meet your needs. Locate companies that specialize in your specific coverage needs and get connected to an agent near you.

Safety Insurance FAQ

What is Safety Insurance's average claim response time frame?

Safety Insurance's claims reporting hotline is available for customers through a toll-free phone number. Customers can also submit claims and file appropriate reports online through the website, or their smartphone. The insurance company does not make an official claims response time frame promise on their website.

What is Safety Insurance's customer service availability?

Safety Insurance offers a toll-free phone line for possible and existing customers to get in touch with them during restricted hours, Monday through Friday, 8:15am-4:30pm. However, the insurance company’s claims reporting department can be reached 24/7, by phone.

What is Safety Insurance's claims process?

Customers can report claims via phone, their website, or mobile app. The following data is available through the official website on claims processing:

“Safety's VIP Claims Centers are convenient locations where our valued customers go to participate in our VIP Repair Program. The VIP Centers are staffed with licensed appraisers who can also perform VIP Drive-In Appraisals.

The VIP Repair program provides a premier, start to finish complimentary repair service in two simple steps:

  1. Drop Off: Drop off your vehicle at the VIP Claims Center. We will arrange to have your vehicle transported to a quality repair facility where repairs will begin immediately. If you like, we can have a rental vehicle waiting for you when you arrive.
  2. Pick Up: Pick up your repaired vehicle at the VIP Claims Center. Most repairs take less than a week!

VIP Drive-In Appraisals

The VIP Appraisal program is an enhanced process that allows you to receive your appraisal on the spot. The VIP Appraisal program is optional and appointments are not needed. The appraisals are written by Safety’s licensed appraisers. In addition, the experienced staff at our VIP Centers have direct access to our systems, allowing them to answer questions you may have regarding your claim.”

Does Safety Insurance have good personal and business insurance?

Safety Insurance offers many insurance products for personal and business use. According to several social media sites, reviews are mixed across the board.

Is Safety Insurance Company a good company?

According to several social media sites, reviews are encouraging about Safety Insurance’s customer service and products. The insurance company also offers many insurance options for auto, homeowners, and business.

Does Safety Insurance's website create a user-friendly experience for customers?

Customers can file claims, pay bills, check claims status, update policy information, and find out what types of coverage are available through the official website. As far as social media, the insurance company does have a presence on LinkedIn, Facebook, and Twitter to make itself more open to customers.

Safety Insurance Customer Reviews
“Great company. Good discounts for teen drivers, huge discount for advanced driver training (crash prevention). We've been pleased with claim performance and with 4 drivers in our household, they have worked with us on how to get our policy costs down.” —hiscoop
5 Stars
“Loved working with Safety Insurance through Murphy Insurance. Premium has not changed. Recently called for issue with refinancing and needing info immediately and they were able and willing to help me out.” —Allison8888
“Unlike many insurance companies, they have a 12 month pay schedule which is great. I love how I don't need to upfront 20% just to make my policy active” —Whitera637
5 Stars
“An overall great experience. Everyone from Safety was a pleasure to work with and they made me feel important as they took care of repairs to my vehicle. I met several employees during my interactions and they all proved to be helpful and did what they could to make the time I spent there pleasant. They even went above and beyond to wait for me when I was running late to pick up my vehicle! Also when I received my vehicle the car was in pristine condition and it was like I got a new car again! Great job and would highly recommend.” —Cory Phillips's Final Review

We award Safety Insurance a final rating of 4.0 out of 5 stars. The insurance company’s established status demonstrates Safety Insurance’s respectability and fortitude. Safety Insurance has strong financial stability and offers dependable coverage to individuals and businesses in Massachusetts, New Hampshire, and Maine. The insurance company is BBB accredited and has fairly good reviews across a few different social media sites. There is a lot of information on their products and services located on their official website. Safety Insurance has received high ratings through both the BBB and AM Best. Therefore, if you are in the market for auto, home, or business insurance, we recommend taking a closer look at Safety Insurance

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